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Member Relations Associate


Join an innovative company that brings information and trading to organic agricultural markets. Mercaris provides rigorous data and analytics, and a cash market trading platform for agricultural commodities that are organic, non-GMO, or are otherwise identity-preserved. We create new information and procurement tools for the agricultural supply chain; from farm to retail, and we’re looking for talented, mission-oriented folks to join us.

Duties

The Member Relations Associate is both an external and internal facing role. The Member Relations Associate will be responsible for interfacing with the external Mercaris customer base, from answering everyday questions to negotiating subscription renewals. Mercaris customers include farmers, grain handlers, grocers, banks, consultants, food manufacturers, etc.; therefore the ability to adapt and understand many viewpoints within a complicated supply chain is a must. Organized, timely, and courteous communication is a requirement. Through external customer communication,this role gathers critical product feedback to help the internal Mercaris team improve the existing product base. As this role is the main point of contact for the Mercaris customer base, constant communication with the Mercaris technology team to resolve customer issues and bugs is also a part of this role. This role also interfaces with the Operations Manager on financial management within the customer base.

Qualifications

This position will work with a range of Mercaris customers—from food and agriculture industry leaders to farmers and small businesses. Great attention to detail and the ability to follow through on multiple projects and initiatives is critical. This position has the ability to grow into a senior level for the right candidate.

·  At least 2 years of experience in marketing, customer service, finance or operations;

·  Excellent communication skills;

·  Organized and able to follow through on multiple tasks/projects;

·  Interest in learning more about startups, food and agriculture; experience in agriculture and/or grain industry is preferred.

·  Familiar with general business/financial management, and reporting concepts;

·  Comfortable using Excel, powerpoint, salesforce, and other customer management tools.

Meraris offers a comprehensive compensations package, including salary, 401k and insurance, and an equity stake in the company. Please send cover letter and CV to: [email protected]

Location:
Silver Spring, MD (Washington DC area).